CS Executive Coaching: NRR, Renewals, Exec Trust (1:1)
Premium Strategic Coaching for Revenue-Driven Outcomes
Last updated January 9, 2026
Own renewals, control NRR, and earn executive trust
This is not career coaching.
It’s a written, execution-first system used by Customer Success leaders who own renewals, run QBRs, and need to show revenue control to executives and boards.
Clients use this work to:
Reduce churn
Stabilize renewals
Grow NRR
Lead executive conversations with confidence
New roles and higher compensation often follow. That’s a byproduct, not the goal.
“Hakan helped me reposition CS as a revenue owner. That shift led to a $45K raise in 4 months.” — James L., Director of Customer Success
200+ CS leaders served • SaaS/B2B focus • Renewal and NRR ownership
Who This Is For
This is for CS leaders who:
Own or influence renewals and expansions
Run QBRs and exec updates
Are expected to explain NRR, risk, and retention
Want fewer surprises and more leverage in leadership conversations
Typical titles:
Director of Customer Success
Head of CS
Senior CS Ops / RevOps
VP Customer Success (or next)
What We Work On
This coaching focuses on execution, not theory.
Renewal & NRR Control
Renewal forecasting and risk surfacing systems
Expansion planning tied to product and usage signals
Exec-ready NRR narratives
QBR & Executive Communication
QBR structures leaders actually respond to
Board and exec update narratives
Risk, pricing, and expansion messaging
Operating Systems
Monthly CS operating cadence
Metric ownership models
Decision frameworks for escalations and tradeoffs
Career moves, promotions, and comp growth happen because the work shows impact leaders can trust.
Why This Model Works
Written, Asynchronous, Reusable
Everything is delivered in writing
You get artifacts you can reuse in real accounts
No calendar churn, no generic calls
Built For Real Accounts
No hypotheticals
No interview-only prep
Everything maps to accounts, renewals, and leadership meetings
Proven Outcomes
Churn reduction
Earlier risk detection
Clearer exec trust
Compensation growth as a consequence
“The renewal system alone paid for the engagement within one quarter.”
— VP Customer Success
Programs
Executive CS Operating System (90 Days) — $5,925
Capacity: up to 3 new clients per quarter
Payment plan available: $1,975/mo × 3
What you get:
Renewal and NRR operating system for your book or org
QBR and exec update structure built for your context
Metric ownership and escalation design
Executive narrative for retention and expansion
Direct written feedback and iteration
SLA:
Replies within 24 business hours
Delivery in 3–5 business days per module
2 revision rounds included
Renewal & QBR Intensive (7 Days) — $995
Capacity: up to 5 clients per month
For leaders with:
An upcoming renewal cycle
A high-stakes QBR
Exec pressure on retention or churn
Includes:
Account or segment audit
Renewal risk and expansion plan
QBR narrative and talk track
Daily async review for 7 days
A-La-Carte Executive Support
Renewal plan teardown + rebuild
QBR deck and narrative rewrite
Executive update and board memo
NRR and retention story prep
Reply within 24 business hours. Standard delivery 3–5 business days.
Learning & Development Reimbursement
Many clients expense this work through their company’s Learning & Development or professional training budget.
The engagement qualifies as executive enablement and revenue leadership training, with written deliverables you can reuse internally (QBRs, renewal plans, exec updates).
A copy-paste reimbursement email and invoice language are available on request.
Not Ready For Coaching?
Start with The CS Café:
Premium ($49/mo): CS operating systems and templates
Priority Access ($999): faster review and tighter support
Coaching is for leaders who want systems built with them, not just applied.
How To Start
Email accelerator@thecscafe.com with:
Your role
Your renewal or NRR scope
Your immediate pressure point
You’ll receive a scoped plan within 24 business hours.
If you plan to expense this via L&D, mention it, and I’ll include the approval language.
Final Truth
This work is for CS leaders who want to stop explaining churn after the fact and start controlling it ahead of time.
If that’s you, we should talk.
Email: accelerator@thecscafe.com
Hakan Ozturk — Founder, The CS Café