The Customer Success Café Newsletter

The Customer Success Café Newsletter

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The Customer Success Café Newsletter
The Customer Success Café Newsletter
27 Traits of a Great Boss vs. a Terrible Manager
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27 Traits of a Great Boss vs. a Terrible Manager

And how to spot the difference

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The CS Café Newsletter
Jan 22, 2023
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The Customer Success Café Newsletter
The Customer Success Café Newsletter
27 Traits of a Great Boss vs. a Terrible Manager
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  1. A great boss is like a star:

    Shining the spotlight on the talents and achievements of their team.

    • Bad managers are like a black hole.

      Hogging all the attention and recognition for themselves.

  2. A great boss is like a teacher:

    Helping their team learn and grow.

    • Bad managers are like stubborn students. They don’t appreciate new perspectives.

  3. A great boss is like a sponge:

    Absorbing information and perspectives before forming a viewpoint.

    • Bad managers are like a closed book.

      Pretending to be open-minded but unwilling to listen to others' opinions.

  4. A great boss encourages creativity and innovation.

    Bad managers don't let you be creative and come up with new ideas.

  5. A great boss is like a team player:

    Attributing every success to their team and taking the blame for failures.

    • Bad managers are like lone wolves.

      Taking personal credit and finding ways to blame others when things go wrong.

  6. A great boss is adaptable and open to change

    • Bad managers resist change and cling to outdated ways of doing things.

  7. A great boss is like a coach:

    Hiring people who are much smarter and more skilled than they are to create a winning team.

    • Bad managers are like a player-coach, wanting to be the best and smartest person on the team.

  8. A great boss recognizes and rewards hard work

    Bad managers take credit for the work of others.

  9. A great boss is like a general:

    Identifying internal candidates to replace themselves and ensure the company's success.

    • Bad managers are like a dictator.

      Living in fear of their replacement and making it difficult for the company to find a successor.

  10. A great boss is like a timekeeper:

    Taking care to plan their calendars in ways that allow for time with their team.

    • Bad managers are like a procrastinator.

      Never looking ahead and always catching up, stressed out, and with no time to listen to others.

  11. A great boss is like a responsible adult:

    Always apologizing if they made a mistake and taking accountability for their actions.

    • Bad managers are like a child, throwing others under the bus to save their own a$$ :)

  12. A great boss knows how to communicate and listen to feedback

    Bad managers are

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