3 Common Phrases To Avoid In Emails

And What To Say Instead

Writing skills in Customer Success are often underrated.

Your primary objective in any written communication with your customers is to get to the point fast without any misunderstanding.

As a general rule, you should always ask yourself:

“Does what I’m saying add any more value to the topic?” 

If so, go ahead. If not, simply remove it.

But unfortunately, th…