A $20B AI infra surge shifts risk, SLAs, and performance expectations. Here’s what CS leaders must change to protect renewals and strengthen exec trust.
Strong framing of infra as the hidden renewal risk. The shift from model quality to capacity constraints is already forcing enterprise buyers to rethink vendor evaluation criteria. I worked on SLAs in a previous role where peak load performance became the deal breaker more often than feature gaps. The proactive cost transparency approach you mention is critical becasue finance teams are way less forgiving when pricing changes catch them off guard.
💯 that’s when theory meets reality in the field. We can debate feature gaps but not latency under pressure. Surprise Finance even once, and every single one of your renewals becomes a risk review.
Strong framing of infra as the hidden renewal risk. The shift from model quality to capacity constraints is already forcing enterprise buyers to rethink vendor evaluation criteria. I worked on SLAs in a previous role where peak load performance became the deal breaker more often than feature gaps. The proactive cost transparency approach you mention is critical becasue finance teams are way less forgiving when pricing changes catch them off guard.
💯 that’s when theory meets reality in the field. We can debate feature gaps but not latency under pressure. Surprise Finance even once, and every single one of your renewals becomes a risk review.