A Big Signal For AI In Customer Success
Bregal Milestone is taking a majority stake in Beyond Now, a cloud-native platform for partner marketplaces, monetization, and AI-powered BSS. (Source: Businesswire)
This is a push toward agentic AI that runs work across complex ecosystems—not just chat.
Why it matters: AI will shape onboarding, expansions, and renewals. If you don’t operationalize it with owners and guardrails, it becomes a renewal risk, not a revenue engine.
What’s next: We’ll show the exact scorecard, roles, and rollout plan our readers use to tie AI to NRR—step by step.
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🔐From Demoware To Operating System
This deal confirms a market truth: