The job market right now is not bad, but super selective.
Companies keep CSMs who prove revenue impact. Everyone else gets laid off or stuck in interview loops.
If you’re applying and hearing nothing back, the problem is not your experience but your proof system.
Fix it with an outcome log.
The Proof System That Gets Offers
It’s a simple, living document where you record business impact every week.
When roles are scarce, numbers beat narratives.
Use This 5-Column Layout
Account | Outcome | ARR Impact ($) | Proof | Date / Owner
Counts as an “Outcome”: renewal saved, expansion closed, churn prevented, time-to-value shortened, adoption turnaround, executive alignment rebuilt.
Minimum bar: 5 outcomes/month.
These aren’t tasks but business results.
Tell Revenue Stories Without Rambling
Use a simple story spine in interviews: CRR (high-level only here).
(C)ontext: what was happening
(R)evenue risk/opportunity: the money at stake
(R)esult: the outcome with dollars or hard metrics
You’ll get my full Save / Expand / TTV cards, talk tracks, and redacted proof examples in the paid section below.
The 5-Minute Friday Habit
Every Friday, add 2–3 lines:
What moved?
Dollar impact?
What proof do you have?
Want the fill-in-the-blanks CRR cards (all three types), the complete 7-day setup system, interview scripts, and a ready-to-use Excel workbook with examples?
In the paid section below, I give you the complete execution system:
Sheet setup with conditional formatting
Quantification formulas for non-obvious impact
3 full CRR story cards with proof artifacts
A 7-day implementation plan
Copy-paste numbers library
Interview blitz checklist
The Friday ritual that keeps you offer-ready
🔐Outcome Log Masterclass for CS Pros: Templates, Scripts, and a 7-Day Setup
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