Want to improve customer retention and satisfaction? My 10-step checklist helps you create an effective onboarding process. Download now and start setting your customers up for success!
These thoughts are remarkable! As someone who'll usually understand the products more than new/existing customers, it is easier to not ask customers what they want to achieve with your solutions. I also like the tip about generating a report based on first value, Hakan
Thanks for your feedback! You've hit on two key points that make onboarding work well. First, it's super important to ask customers what they want to achieve, even if we think we already know. No guessing. This helps laser adapt the onboarding to their specific needs. Second, showing quick wins early on, like generating a report based on their first use of the product, helps prove the value right away. And this is key to building trust and getting customers excited about using the product more. If you want to learn more about these ideas, check out my post on ways to boost customer value - it goes into more detail on these strategies and others. Thanks again for sharing your thoughts!I appreciate it.
Do you have to purchase each of these guides on top of the subscription? I have seen a number of documents that look interesting, but the investment is circa £359 to £899 per one. I wanted to check I wasnt missing something, as I thought the subscription provided access to these templates?
👋Hey Sam, thanks for your question! A paid subscription includes exclusive weekly templates, frameworks, and insights that free subscribers can't access. The few products I publish on Gumroad are separate premium solutions that required months of development, think complete systems. Paid subscribers get 20% off these premium resources if needed. Most subscribers find massive value in the weekly content alone, which includes dozens of actionable resources. Let me know if you'd like me to point you to specific resources that might best match your current priorities.
Thanks, I will be honest, I am heavily invested in developing a new CS group but I am doing it from a blank page and unfortunately I am self financing the time. investment and knowledge acquisition on all of this. I can see you have many premium tools and templates that sit outside of the amazing content you provide here. It is not a criticism, your knowledge is valuable clearly, it is just outside of my reach today.
I will keep going and see if I can get what I need.
I have already taken everything from the membership, which is really good, I am looking for several levels deeper now.
Hey Sam, thanks again for your thoughtful reply. I admire what you’re doing. Building a CS function from scratch and self-funding the journey is impressive work. And it says a lot about your commitment.
Since you mentioned you're looking for something deeper, I wanted to share this just in case it’s useful: I offer a fully email-based coaching program designed for folks building, leading, or transitioning in CS, without the time or budget for endless calls or consulting retainers.
No pressure at all, but if it would help to get a custom action plan or async feedback on what you're building, happy to support you via email. See section "Coaching" on the newsletter for details.
And if you're not sure what you'd need yet, just shoot me a quick note at hakan@thecscafe.com and I can point you in the right direction or even send over a helpful resource that fits your current challenge.
You've already done the hard part, starting. Happy to support however I can.
These thoughts are remarkable! As someone who'll usually understand the products more than new/existing customers, it is easier to not ask customers what they want to achieve with your solutions. I also like the tip about generating a report based on first value, Hakan
Thanks for your feedback! You've hit on two key points that make onboarding work well. First, it's super important to ask customers what they want to achieve, even if we think we already know. No guessing. This helps laser adapt the onboarding to their specific needs. Second, showing quick wins early on, like generating a report based on their first use of the product, helps prove the value right away. And this is key to building trust and getting customers excited about using the product more. If you want to learn more about these ideas, check out my post on ways to boost customer value - it goes into more detail on these strategies and others. Thanks again for sharing your thoughts!I appreciate it.
You are absolutely welcome, CS Genius
Do you have to purchase each of these guides on top of the subscription? I have seen a number of documents that look interesting, but the investment is circa £359 to £899 per one. I wanted to check I wasnt missing something, as I thought the subscription provided access to these templates?
👋Hey Sam, thanks for your question! A paid subscription includes exclusive weekly templates, frameworks, and insights that free subscribers can't access. The few products I publish on Gumroad are separate premium solutions that required months of development, think complete systems. Paid subscribers get 20% off these premium resources if needed. Most subscribers find massive value in the weekly content alone, which includes dozens of actionable resources. Let me know if you'd like me to point you to specific resources that might best match your current priorities.
Thanks, I will be honest, I am heavily invested in developing a new CS group but I am doing it from a blank page and unfortunately I am self financing the time. investment and knowledge acquisition on all of this. I can see you have many premium tools and templates that sit outside of the amazing content you provide here. It is not a criticism, your knowledge is valuable clearly, it is just outside of my reach today.
I will keep going and see if I can get what I need.
I have already taken everything from the membership, which is really good, I am looking for several levels deeper now.
Hey Sam, thanks again for your thoughtful reply. I admire what you’re doing. Building a CS function from scratch and self-funding the journey is impressive work. And it says a lot about your commitment.
Since you mentioned you're looking for something deeper, I wanted to share this just in case it’s useful: I offer a fully email-based coaching program designed for folks building, leading, or transitioning in CS, without the time or budget for endless calls or consulting retainers.
No pressure at all, but if it would help to get a custom action plan or async feedback on what you're building, happy to support you via email. See section "Coaching" on the newsletter for details.
And if you're not sure what you'd need yet, just shoot me a quick note at hakan@thecscafe.com and I can point you in the right direction or even send over a helpful resource that fits your current challenge.
You've already done the hard part, starting. Happy to support however I can.
Thank you for sharing your contact details. I will drop you a note directly. Thank you for the quick response too!