The Customer Success Café Newsletter

The Customer Success Café Newsletter

Stop Begging For Job References (Do This Instead)

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The Customer Success Café
Oct 24, 2025
∙ Paid
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Who Gets You Hired Fastest? Your Customers

So, you just saved a $200K renewal. Three months later, that champion moves to a Series B startup, but you never connected.

That introduction you needed is now gone…Too late.

Customer Proof Beats Manager Praise

Customers lived your outcomes: the renewal save, the rollout that stuck, the adoption curve that moved.

That’s first-hand evidence hiring teams trust.

If layoffs hit or you choose to move on, these are the people who can vouch, introduce, and accelerate offers.


Why Staying Connected Compounds

  • Warm references on demand

    No scrambling for people who “kinda” saw you work.

  • Direct intros to hiring managers

    Champions change jobs; they pull you with them.

  • Negotiation leverage

    Proof of outcomes > vague “strong communicator” endorsements.

What Good Looks Like (At A High Level)

  • A reference roster of 10+ champions with clear wins attached to your name.

  • A lightweight cadence that keeps you visible without being annoying.

  • A proof pack (metrics, quotes, and outcomes) you can reuse in interviews.


3 Common Mistakes That Kill Momentum

  1. Waiting until you need something

    Connect at the win, not at the ask.

  2. Being too formal or generic

    Specific > polite fluff.

  3. Over-messaging

    A quarterly signal with value is enough.


Career Insurance, Not Just Networking

This is not “collecting contacts.”

You are building career insurance: people who saw you create results and will back you when it matters.


Here’s Proof It Works

“The CS Café helped me land 3 interviews in 18 days.” — Senior CS Manager, USA

“Hakan’s newsletter provides tactical examples and resources that can be adopted, rather than just listing buzzwords.” — Carissa Jaji, Senior Director, Client Success @ Ontheside.com


Run This System For 90 Days. Here’s What Happens:

✅ 10–15 warm references ready before you apply (no awkward “remember me?” calls)

✅ Direct intros to hiring managers at companies you’re targeting (skip the ATS black hole)

✅ A proof pack with metrics hiring teams actually trust (turn “tell me about yourself” into “here’s what I delivered”)

✅ 3–5x faster interview-to-offer cycles (champions vouching = negotiation power)

Most CS pros look too needy when looking for references during job searches. You’ll have advocates lined up before you need them.

Below, you get the exact system: the 3-2-1 framework, copy-paste scripts for every scenario + the Reference Roster Tracker to start logging champions today.

No theory. Just the playbook to turn customer wins into career leverage this week.


🔐Customer Proof System: 3–2–1 Playbook, Scripts, Tracker

Use this to turn live customer wins into references, intros, and interviews in weeks, not months.

The 3–2–1 Connection Engine:

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