The Customer Success Café Newsletter

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Customer Success Career Guide

www.thecscafe.com

Customer Success Career Guide

Hakan Ozturk⚡
Oct 14, 2023
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Customer Success Career Guide

www.thecscafe.com
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The Role of a Customer Success Manager (CSM)

In Customer Success, CSMs play a critical role in managing customer accounts and relationships.

The specifics depend on the company's size and needs.

  • Account Managers (AM): Focus on renewals, upsells, and revenue-based goals.

  • Strategic CSMs: Handle a small number of high-value accounts with personalized, high-to…

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