Boost Customer Success with ChatGPT, Your AI Assistant
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Boost Customer Success with ChatGPT, Your AI Assistant
Read time: 3 mins
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Taplio: the perfect solution to grow on Linkedin.
Fireflies: the easiest way to set meeting notes on autopilot.
Time is your most valuable asset.
And as a customer success professional, saving time is critical to be more productive.
But with so many tasks on your to-do list, it can be quite challenging.
Here comes ChatGPT: the revolutionary Artificial Intelligence.
It can answer your questions and make suggestions with mind-blowing accuracy.
All you have to do is give ChatGPT “a prompt”, like a question or a request for help.
It will then use its amazing abilities to come up with a response or solution for you and fast!
It's like having your own personal AI assistant at your fingertips.
It’s always available for help whenever you need it.
If you’re not familiar with ChatGPT yet, you’re missing out on big! Create a free account now and join the revolution!
So, here are 12 powerful ChatGPT prompts that will help you save tons of hours.
I use them almost every day, and I hope you’ll find these helpful too:
1/ Ideal Customer Profile
Prompt: Create a description of an ideal customer based on [your products/services]. Make it relevant to the [insert your industry].
2/ Customer feedback surveys
Prompt: Provide a set of questions for a customer feedback survey about [your company/products/services].
The goal is to measure customer satisfaction levels and identify areas for improvement.
3/ Onboarding
Prompt: Create a step-by-step template for a customer onboarding program that will set our customers up for success based on [your products/services]. Include prompts for each step. Ensure to provide a comprehensive process that leaves customers feeling confident and engaged.
4/ Customer engagement
Prompt: Give a list of strategies to boost customer engagement and retention for [your company products/services]
5/ Brainstorm
Prompt: Write 10 powerful ideas to improve customer success using [products/services].
6/ Generate new ideas
Prompt: Provide a list of 10 use cases for [add the topic here].
7/ Summary
Prompt: Summarize this article and outline the most important information: [copy/paste the post].
8/ Email subject lines
Prompt: Give a list of 10 engaging email subject lines that will boost open rates for: [insert your email text]
9/ Change the tone
Prompt: Make this more [insert tone style]: [copy/paste text]
Example: make this text less formal, more exciting, and friendly: [your text here]
10/ Asking for advice
Prompt: [copy/paste your text]. How does it sound?
This is one I cannot live without anymore :-)
I often use this prompt as a final check before sending out any communication. Always surprising to see the issues it uncovers around tone, grammar, transitions, punctuation, etc.
11/ Explain it to a 12-year old
Prompt: Rewrite as if you were explaining to a 12-year-old kid.
Based on the famous Feynman Technique I covered in a previous edition:
Ideal to break down complex topics into super simple ideas anyone can understand.
12/ Bonus: prepare for an interview
If you’re looking for a job right now, this one is a must-use.
Of course, you can do it by yourself by running research.
But it’s also interesting to get ChatGPT’s version for more perspective.
Prompt: write a list of interview questions to ask [interviewer title] for the role of [insert job title] at [company name]. Their solutions help customers [do XYZ].
You can also copy/paste your CV and ask chatGPT to come up with the most relevant questions based on your experience and the job description.
The possibilities are infinite!
⚡New Book: ChatGPT for Customer Success⚡
Customer Success AI Hub
Discover weekly powerful AI tools that will save you 100+ hours a week and turn you into a productivity beast in seconds:
And that’s it.
ChatGPT is an amazing tool that can assist you beyond your expectations.
All you need is to give it the right sequence of prompts to guide it based on what you want.
Sure, it’s not 100% perfect.
But it's an amazing resource to help with whatever you’re working on.
Try these prompts and let me know how it goes.
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Here are 7 ways I can help you:
1. Podcasts
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2. Books
If you’re transitioning into CS or looking to set the foundations solid, check out my best-selling book, recommended by Custify, one of the leading CS platforms, as an “Essential Customer Success Book For The Modern CSM."
Level up your CS strategies with my new book “Supercharge Customer Success with ChatGPT”. Learn how to personalize experiences, automate tasks, and drive massive outcomes in seconds.
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3. Customer Success Job Board
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4. Personal Coaching
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Topics I cover:
AI for Customer Success
How to Grow Your Career in CS
Customer Success Fundamentals 101
How to Land Your Dream Job in Customer Success
How to Write The Perfect Cover Letter and Resume That Stand Out
How to Become A Rockstar Customer Success Manager
How to Grow a LinkedIn Audience to 10,000+ Followers
How to Start a Newsletter And Build Your Own Audience
How to Be More Productive, and Do More of What You Love.
and more to come.
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Let me know which areas interest you the most, and we can dive deeper into these topics together.
And if there's anything else I can do for you, feel free to reach out.