Daymark Health closed a $20M Series A led by Healthier Capital with Blue Venture Fund, plus Yosemite, Maverick Ventures, and Oncology Ventures. (Source: PR Newswire)
Daymark runs a tech‑enabled cancer care platform that supports patients at home and online. It offers care navigation, 24/7 help, mental health support, symptom care, and social help, in tight sync with oncologists and primary care.
Lessons For Customer Success
Outcomes Win. Daymark grows by proving better patient results and lower total cost of care. In CS, renewals and upsells follow the same rule: show outcomes, not activity.
One Operating System. They connect data, people, and workflows. CS teams need the same: one place for product usage, tickets, exec notes, and health.
Human + Tech. Nurses and tech together. In CS, pair CSM insight with automation so customers get fast help and trusted advice.
Aligned Incentives. Daymark partners with payers and providers. In CS, align with Sales, Product, and Finance so you all win on the same metrics.
If you’re new to CS and want a simple foundation, my guide “Build Customer Success From Zero: 7‑Day Plan + Checklists” explains the basics in plain words and includes ready tasks—you can read it here: Build Customer Success From Zero: 7‑Day Plan + Checklists.
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