Delia Visan: Customer Success Insights

Head of Customer Success

1. Where are you from?

I am Romanian, currently living in Bucharest, Romania.

2. Your career path 

I have 14 years of experience in customer-facing roles. 

My career started in 2008 with a part-time job.

It allowed me to pursue my classes at the Foreign Languages Faculty in Bucharest.

Besides my native language, I speak four foreign languages.

Then I had different roles in several industries. I worked for large corporations such as Microsoft and Oracle. Also at start-ups such as Glovo and most recently, Bright Spaces today.

3. How did you join Customer Success?  

It was the expected trajectory of my career.

After all these customer-facing roles, I felt that Customer Success was the next step. And I was right about it.

I joined the Oracle Customer Success team in 2021.

I love Customer Success! Because the main idea is that your customer’s success is your own success.

Moreover, it’s fulfilling.

I enjoy seeing my customers succeed, which is the greatest satisfaction.

And I am all into walking the extra mile to support and partner with my customers on their journey. 

4. Where do you see yourself in 3 years?

My biggest wish is to continue on this Customer Success journey.

I enjoy sharing knowledge and best practices from my own experiences. 

And I am willing to help develop this incredible community of specialists.

5. What are the things you are most passionate about? 

I love reading Psychology books.

Besides Customer Success and Career Development, I am passionate about Communication.

6. What are your top 3 priorities at the moment? 

My health, self-care, and personal/professional development.

I am an Executive MBA student at the moment.

7. Why did you join my newsletter? was it helpful? what was the impact on you? 

I joined your newsletter because of all the valuable and exciting content you share.

Best practices that can help any CS specialist on their journey.

You also share information to help develop CS-related skills and more.

It’s inspiring.

And thank you for that!

The fastest way to stay informed, level up your skills, and get ahead is with TheCScafe Premium.

8. What are some unknown facts about you?

I am a writer. Both poetry and novels.

And I love singing. I am currently taking canto lessons. 

9. What advice would you give to your younger self?

I would tell my younger self to always trust and stay true to herself.

And to keep going because she rocks!

10. How can we contact you?

Please feel free to reach out to me on Linkedin

And my website www.deliavisan.com

Thank you so much, Delia, for this great interview!