Dropbox Welcomes Eric Cox as Chief Customer Officer

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Eric Cox, Chief Customer Officer @ Dropbox

Eric Cox is now the Chief Customer Officer at Dropbox!

With over two decades of experience in SaaS and go-to-market, Eric will lead the charge for Customer Success, Sales, Marketing, and more.

In his new role, Eric is all about bringing Dropbox teams together to ensure their customers get the most out of the company’s products and services.

Here's what his leadership means for you in terms of Customer Success:

1. Focused Support

   Expect laser-targeted interactions and resources to help you navigate Dropbox with minimal friction and less effort.

2. Proactive Solutions:

   Anticipate solutions on time and features designed with customers in mind.

3. Enhanced Communication

   Clearer updates, more insightful content, and a more engaging customer experience.

His background as Chief Operating Officer at Vimeo and his impressive 19-year career at Adobe make him a great fit for the job.

I’m curious to see what impressive changes Eric will bring to the giant Dropbox.

Stay tuned for more breaking CS news!

-Hakan.