Stop Calling it Churn: Why Top CS Teams are Shifting Their Mindset (+ Templates)

Nov 09, 2024

∙ Paid

🔥Customer Health Score Template
The exact scoring system used by top SaaS companies
CSM to CSM Account Transition Playbook
Never lose another customer during handoffs
Proactive Engagement Framework
Prevent issues before they arise
Action Plan Templates
Turn strategy into action

Customer retention has a direct impact on your company's profitability.

And it's time to shift the way we think about customer churn.

The average company loses 10-25% of its customers annually, making this conversation more important than ever.

The Problem with "Churn"

In B2B, we've become comfortable with business jargon that distances us from the real impact of lost customers.

While "churn" works well for businesses with thousands of small customers, it fails to capture the gravity of enterprise customer relationships.

A mere 2% reduction in customer attrition for a $5 million business translates to $100,000 in lost revenue.

What if you could:

💪 Join 100+ CS Leaders from Adobe, Salesforce, Microsoft & HubSpot who are already transforming their approach to customer retention.

🔥Customer Health Score Template
The exact scoring system used by top SaaS companies
CSM to CSM Account Transition Playbook
Never lose another customer during handoffs
Proactive Engagement Framework
Prevent issues before they arise
Action Plan Templates
Turn strategy into action

You'll Also Get:

✓ Real case studies from companies that slashed churn rates by 82%

✓ Step-by-step cultural transformation roadmap

✓ ROI calculation templates

✓ Implementation guides for teams of all sizes

✓ Access to my complete library of customer success resources

Don't wait for another customer to leave. Transform your approach today →

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