GetVocal raised $26M to scale glass-box, hybrid human-AI agents that are auditable, policy-bound, and EU-compliant (Source: GetVocal Blog) —exactly the governed model I describe in the AI Customer Success Guide.
If you need AI that shows its steps, hands off cleanly, and satisfies Legal, this is the direction.
Why it matters for you: Teams that adopt governed agents report faster resolution and fewer escalations; the approach matches the repeatable patterns in our Customer Success Lifecycle Automation Playbook.
People ask:
How do I deploy a “glass-box” AI agent in 30 days?
What metrics prove value to Finance and the board?
How do I keep data residency and audit trails aligned with EU rules?
If you want the exact steps, templates, and scorecards to go live in 30 days—with the same reporting format we use in the CS Reporting Guide—get my full walkthrough below.