What Makes A Great Customer Success Manager?

Nov 15, 2023

∙ Paid

Ever wondered what sets awesome CSMs apart from the average ones?

Let’s break it down.

Cracking the Numbers Code

The truth is:

If your numbers go up, you’re doing great.
Or else, you’re in trouble.

It's a pure numbers game.

Sometimes, no matter how hard you work, if your customers aren't spending more, defending your position will get tricky.