The Customer Success Café Newsletter

The Customer Success Café Newsletter

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The Customer Success Café Newsletter
What Makes A Great Customer Success Manager?
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What Makes A Great Customer Success Manager?

Hakan @ The CS Café Newsletter's avatar
Hakan @ The CS Café Newsletter
Nov 15, 2023
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The Customer Success Café Newsletter
The Customer Success Café Newsletter
What Makes A Great Customer Success Manager?
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Ever wondered what sets awesome CSMs apart from the average ones?

Let’s break it down.

Cracking the Numbers Code

The truth is:

If your numbers go up, you’re doing great.

Or else, you’re in trouble.

It's a pure numbers game.

Sometimes, no matter how hard you work, if your customers aren't spending more, defending your position will get tricky.

Stop Churn Before…

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