Head of Customer Success Salaries
Understanding the Role of "Head of CS"
First of all, let's shed light on what a "Head of CS" does.
It’s a senior-level position within a company responsible for managing the customer success organization.
They play a critical role in ensuring customer satisfaction, retention, and growth.
This involves building strategies and taking initiatives to boost the overall customer experience.
They manage a team of customer success professionals and collaborate with senior leadership to align customer success goals with the company's broader objectives.
I heard some CS pros expressing concerns about this title, fearing it may lack the weight of more elaborate titles like "VP" or "CCO."