Head of Customer Success Salaries

Understanding the Role of "Head of CS"

First of all, let's shed light on what a "Head of CS" does.

It’s a senior-level position within a company responsible for managing the customer success organization.

They play a critical role in ensuring customer satisfaction, retention, and growth.

This involves building strategies and taking initiatives to boost the overall customer experience.

They manage a team of customer success professionals and collaborate with senior leadership to align customer success goals with the company's broader objectives.

I heard some CS pros expressing concerns about this title, fearing it may lack the weight of more elaborate titles like "VP" or "CCO."