Heidi closed $65M (Series B) at a $465M valuation to speed up an AI Care Partner that handles clinical notes, evidence search, and follow-ups—so clinicians can focus on patients. In 18 months, the company reports 18M+ hours returned to care teams and 2M+ consults each week across 110 languages in 116 countries. (Source: Heidi)
The Why — For Customer Success
Healthcare is a hard place to prove AI.
If ambient AI can cut admin work for clinicians, it can do the same for CS. The winning pattern is simple: AI that works quietly inside the workflow—auto-notes, clean follow-ups, and next steps with owners and dates.
If you want a fast primer on what to copy into CS, I break it down in AI Is Reinventing Customer Success—Here’s How, a practical overview of where AI adds real leverage for teams.
For ready-to-use assets, my Templates hub has success plans, QBR blocks, and reporting tools you can plug in today.
If you like funding-to-playbook breakdowns like this, my Customer Success News stream shares quick reads you can act on the same day. (news) See the news feed.
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🔐A 90-Day Rollout You Can Ship This Quarter
This is a copy-paste plan to turn ambient AI into real time savings and stronger renewals.