LogicGate Names Jen Renna as New Chief Customer Officer

LogicGate is taking Customer Success to new heights🚀🚀

The company just appointed Jen Renna as their new Chief Customer Officer.

In this game-changing move, LogicGate — a technology leader that offers cyber risk, controls compliance, and enterprise risk management services, aims to boost customer satisfaction and drive growth in the Governance, Risk, and Compliance (GRC) industry.

Jennifer (Jen) Renna, with over 25 years of expertise in sales, account management, and customer success, has just joined the LogicGate leadership team.

Her impressive track record at eBay, Acquia, Zeta Global, and most recently at Rapid7, where she led the customer success organization with a focus on Fortune 500 clients, positions her as a powerhouse in the industry.

Why Does It Matter For Customer Success?

Jen will oversee LogicGate's customer operations, working closely with customer success and services teams.

Her primary focus is on elevating the overall customer experience and implementing proactive churn prevention strategies.

This means:

• stronger relationships with LogicGate's growing enterprise customer base

• and a more seamless journey for users.

Andy Ruse, President of Field Operations at LogicGate, expressed his excitement about Jen's appointment.

He highlighted her proven track record and commitment to customer satisfaction.

Jen's extensive experience will play a key role in advising customer-facing teams, ensuring customers succeed in their GRC programs, and driving positive business results.

Jen herself is thrilled to join LogicGate, especially at a time when the organization is gaining industry buzz, thanks to recognition as a “Leader” from the Forrester Wave report.

She looks forward to upholding LogicGate's outstanding reputation for customer satisfaction and contributing to its focus on innovation.

So, as LogicGate continues to lead the GRC industry, Jen Renna's appointment means a strategic move to prioritize customer success — which is awesome news for all the CS pros in the field out there.

Go Customer Success!!

Wishing her the best in her new role 🚀

-Hakan.