Discover more from The Customer Success Café Newsletter

Your Weekly Source for Customer Success, AI-powered Productivity Career Growth, And Personal Development. Join Our Vibrant Community of 2,500+ Smart Professionals and Boost Your Skills Every Week.

Over 2,000 subscribers

NEWS

FreshBooks Promotes Mara Reiff from Chief Customer Officer to Interim co-CEO

Hakan Ozturk⚡

Nov 16, 2023

Stay informed with TheCScafe Premium.

The fastest and easiest way to level up and get ahead in Customer Success.

Upgrade to Premium

In a recent update, Toronto-based accounting software company FreshBooks announced the promotion of Mara Reiff, formerly the Chief Customer Officer, to interim co-CEO.

This shift follows the departure of President Mark Girvan and CEO Don Epperson.

FreshBooks, actively seeking a new CEO, is undergoing a massive restructuring, including a six percent workforce layoff and the closure of operations in Raleigh, North Carolina.

Mara Reiff's promotion highlights FreshBooks' commitment to a customer-centric approach.

Stay tuned for updates on how these strategic changes will drive FreshBooks' dedication to Customer Success during this period of leadership transition.