Mastering the CSM Role: Make A Game-Changing Difference

The role of a Customer Success Manager IS NOT for everyone.

Some "CS gurus" and "thought leaders" may suggest otherwise.

But that couldn't be further from the truth.

Soft skills are sure important.

But you need more than that to succeed in this role.

Here are three hard skills that are a must and non-negotiable:

1. Know Your Industry

Understanding the ins and…