Ming Zhang, VP Customer Success: Insights from A CS Expert
When Ming Zhang, VP Customer Success at LineSlip Solutions reached out to me to be featured in my newsletter, I immediately accepted.
He is an industry expert reading my weekly notes every week since when I started almost 2 years ago!
In this exclusive interview with me, he provides wisdom, guidance, and learnings that will help you in Customer Success.
So here we go. The stage is yours, Ming!
Where are you from?
I’m a first-generation Chinese immigrant. I currently live in the Boston area with my family and three kids.
I recall the day when I landed in Hawaii two decades ago. I only had some pocket money to go around. I cherished a hope to build my version of the American dream in this promised land of freedom.
Why did you join my newsletter?
I’m an early joiner of your CS Café.
I did it because I knew you on the LinkedIn network and enjoyed your insightful posts.
Also because your newsletter could serve as a more structured approach to the CS community and keep track of CS trends.
It turned out that I enjoyed all the 42 editions published thus far!
They each appeared precise and concise with a common interest to the general CS audience.
The edition #42 on the 7 reasons for joining a startup, appears to be a boost for any job seeker.
An avid reader of newsletters, I see your CS Café hitting my inbox every Sunday, at 9 a.m. ET sharp. This is when my quality time of the day starts.
The weekly 3-minute read will go a long way because I can distill wisdom from every edition.
Your newsletter is a goldmine that will continue to impact our CS community and will help us reach new highs for many years to come.
Your career path:
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