Palantir’s Privacy Bets: A Win For Customer Success
How Palantir’s privacy-by-design work (and its “Checkpoints” framework) turns governance into speed, trust, and better renewals.
Palantir shared this update on its blog. Here’s what it means for Customer Success—and how to act.
What Palantir Announced
For 20+ years, Palantir has built security, privacy, and oversight into its platforms.
One result is Checkpoints: a simple, configurable prompt that asks users to briefly justify a sensitive action (like exporting data or changing permissions).
The justification is saved for audit and review. Think of it as a smart “Are you sure?” dialog that also captures why the action happened.
Why this matters now: Checkpoints has grown into a flexible governance layer. It supports dozens of sensitive actions, plugs into identity (SSO) for re‑auth, and helps teams meet rules like GxP e‑signatures while keeping people moving.
If you’re building AI into workflows, this is also a guardrail: users can’t blindly accept an AI‑suggested action without a human sign‑off and a short rationale.
Why This Matters For Customer Success
Trust is the new feature. Customers renew when they feel safe, in control, and fast. Purpose‑justified prompts do three things for CS teams:
Faster approvals, fewer stalls. Security reviews and audits speed up when every sensitive action has context and an owner. If you’re formalizing this, see how I close the “proof gap” in Sunhat’s €9.2M: Closing The Proof Gap In Customer Success.
AI with a human in the loop. When agents suggest changes, a checkpoint captures the human decision and reasoning. For a bigger picture of AI rollouts, read AI In Customer Success: 2025 Implementation Guide.
Cleaner data, stronger trust. Clear lineage and controlled exports reduce disputes and escalations. I break down the governance angle in Dispatch Raises $18M: Powering AI‑Ready, Trustable Data.
What You Can Do In The Next 30 Days
Days 0–10 — Map Sensitive Moments
List the actions that create risk or friction: bulk exports, PII views, permission changes, AI‑suggested approvals. Tie each to a policy owner and business metric.
Unlock Days 11–20 (guardrails) + Days 21–30 (prove impact) + Real-World Plays + Metrics That Move Renewals — upgrade to access.