QAD | Redzone just appointed Ricardo Leitao as Senior Vice President of Professional Services. (Source: businesswire)
His mission is simple: make delivery sharper, speed time‑to‑value, and improve the profit and quality of every services engagement. This shows a clear bet on services as a growth engine, not a cost center.
Why It Matters For Customer Success
Services turn software into outcomes. When Professional Services (PS) and Customer Success (CS) act as one team, customers adopt faster and stay longer.
Faster Time‑To‑Value: Tighter delivery playbooks cut onboarding time. If you’re re‑mapping your flow, see our guide on user onboarding challenges and best practices.
Cleaner Handoffs: Clear owners and exit criteria reduce “day‑2 confusion.” If you’re unsure where PS ends and CSMs begin, read when to split onboarding and CSM teams.
Better Renewals And NRR: Outcome‑led services drive activation and expansion. For a full shift in mindset, here’s why CS is moving to a retention‑first strategy.
Repeatable Excellence: Templates and Micro‑OKRs bring consistency. Steal the Micro‑OKR playbook to get small weekly wins.
Want more news and practical plays? Explore my Customer Success News hub and the curated Guides library.
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🔐How To Turn Professional Services Into A CS Growth Engine (Step‑By‑Step)
Below is a simple, proven plan you can run in 30–60 days: