Tempo Software just named Tyler McNally Chief Customer Officer, signaling a stronger push to tie strategy, execution, and value using Adaptive SPM. (Source: Tempo)
For CS leaders, this is a nudge to connect goals to proof, not status.
Why This Move Matters For Customer Success
When a company elevates customer outcomes to the C-suite, CS stops being a support lane and becomes a growth engine.
If you’re refreshing your executive story, you’ll find that shifting QBRs from updates to decisions becomes easier when you anchor to outcomes; my readers use the playbook in The Ultimate QBR Playbook to turn meetings into revenue moments.
You’ll feel the impact fastest during onboarding.
Teams that define “first proof” early can show value in days, not months, and a simple one-pager keeps everyone aligned; if you need a ready template, grab the Free Customer Success Plan Template and plug your top three outcomes per account.
What To Watch Next
Portfolio mindset
Treat accounts like investments with clear bets and risks (a structure you can pull from the CS Playbook Library).
Signal wiring
Map real product events to those outcomes so alerts trigger action; a lean approach looks like the traffic-light view in CS Traffic-Light Dashboard: See Risk In 60s.
Cadence that sticks
Replace quarterly scramble with weekly portfolio reviews; if you’re installing CS from scratch, the Build Customer Success From Zero: 7-Day Plan shows the exact stack and alerts.
Like this breakdown so far? The step-by-step rollout, scripts, dashboards, and templates live in the premium section below—built to help you execute in 30 days.
Upgrade to premium now to get the full playbook and copy-paste assets.
🔐The 30-Day Adaptive SPM Rollout: Templates, Scripts, And Dashboards You Can Ship Now
This section gives you the exact steps, words, metrics, and artifacts to turn the CCO signal into real wins.
Everything here is designed to be implemented this month.