The Daily CSM Challenge: Juggling Many Customers

In the ever-changing world of business, Customer Success Management (CSM) is going through a transformation.

It’s a thriving community of CSM professionals, each facing their unique challenges and successes.

The Challenge of Managing Many Accounts

One common theme in our community is the growing number of accounts that CSMs handle.

Imagine being an SMB CSM in a large healthcare SaaS company with 250 accounts worth over $1,000,000.

That's a lot to manage, right?

Building Meaningful Connections

Many CSMs share a similar struggle.