CS Calls: Give More Than You Ask

Oct 24, 2024

∙ Paid

Right now, Customer Success organizations are facing a serious concern:

Many CS calls have turned into sales pitches with a systematic push for upsells, eroding trust and reducing value for customers.

The Problem with Sales-Driven CS Calls

💡According to a 2024 ChurnZero study, companies that push for sales-first approaches struggle with customer retentio…