Western Digital just opened a 25,600 sq ft System Integration & Test (SIT) Lab in Rochester, Minnesota.
It is a mini data center where WD teams and customers test next‑gen high‑capacity HDDs together.
The aim: speed up qualification so you can deploy dense, low‑cost storage for AI and cloud projects without waiting on hardware. (Source: WD Newsroom)
Why Customer Success Leaders Should Care
Faster time‑to‑value: If storage qualifies sooner, onboarding starts sooner.
Lower risk: Real‑world tests find issues before go‑live, which protects SLAs and renewals.
Better cost per TB: High‑capacity HDDs keep big datasets online so you can show impact with real data, not samples.
Closer vendor alignment: WD’s “build‑with‑customers” model gives your CS team a direct line into fixes and roadmaps.
For a wider view of how AI changes CS operations, my guide on why AI matters in Customer Success explains where AI fits and how to measure it. If you’re new to formal success plans, grab the free Customer Success Plan Template to get started.
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