Zania announced an $18M Series A on September 30, 2025.
The round was led by NEA with participation from Anthropic, Menlo Ventures (Anthology Fund), Palm Drive Capital, and angels. Zania builds AI “teammates” that don’t just track risk and compliance work—they do the work.
Think evidence collection, control testing, vendor risk reviews, and security questionnaires handled end-to-end by agents.
Why It Matters To Customer Success
Compliance often slows sales, onboarding, and renewals. Long reviews create stalled projects, late value, and churn risk. If AI can do the heavy lifting, CS wins:
Faster time to value: Shorter security reviews → quicker first outcomes.
Smoother deals and renewals: Fewer back‑and‑forth loops on questionnaires.
Lower risk: Continuous control checks catch issues early.
Happier champions: Less busy work, more focus on outcomes.
If your team still runs onboarding from spreadsheets, the playbook in Why Customer Success Still Runs on Spreadsheets (and What to Steal from E‑Commerce) shows how to move fast with simple systems.
Quick Wins You Can Try This Week
List every compliance blocker in your onboarding path.
Time your current security review cycle from request to approval.
Pick one pilot: auto‑draft answers to a questionnaire, or start continuous evidence for SOC 2.
Add a compliance milestone to your onboarding plan (use The Onboarding Fix Every CS Leader Needs).
For a broader view on AI in CS, read Why AI Matters in CS (But Only 14% Are Ready).
Want the step‑by‑step “how” with templates, metrics, and scripts?
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🔐A Ready‑To‑Run CS x Compliance Playbook
This section gives you the exact steps, templates, and measures to turn AI‑driven compliance into faster onboarding, stronger renewals, and higher NRR: