Quick take: Zero Hash secured a $104M round at a $1B valuation to power on-chain infrastructure—crypto, stablecoins, and tokenization—for mainstream finance. (Source: GlobeNewsWire)
With backers like Interactive Brokers, Morgan Stanley, Apollo and SoFi, this is a signal that regulated, programmable money rails are moving from pilots to production.
What Happened
Zero Hash provides the behind-the-scenes plumbing—APIs, compliance, and settlement rails—that lets any app embed on-chain features without rebuilding payments.
Think instant refunds, global payouts, and tokenized rewards, all wrapped in a regulatory-first approach.
For context on how instant, regulated settlement changes day-to-day work in CS, I break down the impact in Fnality’s $136M Raise: Why This Settlement Shift Matters For Customer Success—including a 30/60/90 plan to cut friction and turn finance ops into NRR.
Why This Matters For Customer Success
On-chain rails improve the rhythm of customer value:
Faster time-to-first-value.
Funds clear fast, features unlock sooner, and onboarding shortens. Pair this with the rollout steps in Build Customer Success From Zero: 7-Day Plan + Checklists to wire events and alerts quickly.
Fewer “where’s my money?” tickets.
Real-time confirmations lower support volume. To close the loop at renewal time, use the weekly cadence from Defend Renewals Without Discounts: The CS OS.
Cleaner renewals.
Less billing friction means renewal talks stay on outcomes, not ops. If invoicing issues keep biting, grab the practical fixes in Rillet $70M: Kill Billing Friction, Protect Renewals.
Proof that lands with Finance.
Programmable flows (escrow, instant credits, usage-based payouts) make CFO-grade stories easier. See how finance’s AI shift boosts CS outcomes in Aleph’s $29M Series B: What CS Leaders Should Do Now.
Fewer procurement stalls.
Enterprise buying gets smoother when money movement and compliance are predictable—use the playbook in Omnea Raises $50M: Turning Procurement Into A CFO Edge to keep deals moving.
The 30/60/90 CS Plan (Ship This Now)
Days 0–30: Map Money Friction
List where payments slow value: deposits, cross-border funding, refunds, credits. Track invoice accuracy, dispute cycle time, DSO for top accounts, refund SLA. Drop these into your plan with my Free Customer Success Plan Template.
Days 31–60: Pilot “Instant Confirmation” Moments
Choose 1–2 quick wins (feature unlock on payment, deposit confirmation, automated refund). If you need a lightweight stack to wire events and alerts, follow Build Customer Success From Zero: 7-Day Plan + Checklists.
Days 61–90: Turn Wins Into Renewal Math
Show how fewer delays and disputes improved TTFV, ticket deflection, and NRR. Standardize your CS ↔ Finance rhythm using Defend Renewals Without Discounts: The CS OS and keep procurement blockers at bay with Omnea Raises $50M: Turning Procurement Into A CFO Edge.
Product-Led CS Use Cases To Try
Programmable loyalty: Reward verified behaviors (referrals, reviews, usage milestones) with instant credits.
Usage-based pricing without chaos: Faster settlement + cleaner metering = fewer quarter-end surprises.
Global by default: Cross-border payouts and multi-currency flows become configuration, not custom projects.
If you want a broader lens on finance-grade rails and renewals impact, see Fnality’s $136M Raise and the renewal system in The CS OS.
My Take
This raise confirms it: on-chain is becoming enterprise-grade plumbing.
CS leaders who plug into these rails will cut time-to-value, reduce billing escalations, and protect NRR—before competitors catch up.
—Hakan | Founder, The Customer Success Café Weekly Newsletter