2024: The End of The Old Way Of Doing Customer Success
Get ready for it.
Let’s not stick our heads in the sand and face the reality.
The old way of doing Customer Success is gone.
Adapt to the upcoming change, or you might soon lose your job.
Companies, particularly SaaS, are tightening their belts.
CS teams are learning to operate on leaner budgets, with increased automation and a focus on community support.