onboarding

Why Most Onboarding Fails Before It Even Starts

Most onboarding fails before it starts. Here’s the system top CS teams use to deliver early wins, cut churn, and drive retention.

Sep 3, 2025 • Hakan Ozturk | The CS Café

Why Separate Onboarding & CSM Teams?

Explore the benefits of splitting onboarding and CSM teams in SaaS. Learn from HubSpot's success and get tips for evaluating your company's needs.

Jul 10, 2024 • Hakan Ozturk | The CS Café

Rocketlane Just Raised $24M: What It Means For CS

Learn how Rocketlane's recent funding is reshaping customer success and onboarding processes. Explore AI innovations and new features in CS tools.

Jun 29, 2024 • Hakan Ozturk | The CS Café

The Customer Success Manager's Guide to Onboarding: Optimizing New Customer Experiences with AI

Unlock the potential of AI in customer onboarding for CSMs. Get personalized tips for seamless transitions, clear communication, and proactive support.

Mar 1, 2024 • Hakan Ozturk | The CS Café

7 Powerful Strategies to Boost Post-Onboarding Customer Engagement

Explore 7 potent strategies to improve post-onboarding customer experience, reduce support inquiries, and boost overall satisfaction

Oct 9, 2023 • Hakan Ozturk | The CS Café

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