The Customer Success Café Newsletter

The Customer Success Café Newsletter

NEWS

Alembic’s $145M Causal AI Shift Puts CS In The Spotlight

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The Customer Success Café
Nov 18, 2025
∙ Paid

Alembic closed $145M (Series B + growth) to speed enterprise adoption of causal AI, with Prysm Capital and Accenture leading and WndrCo participating.

The company says it will scale go-to-market—explicitly including Customer Success—and stand up an NVIDIA-powered supercomputing cluster to run massive causal models that tie touchpoints to revenue. (Source: Business Wire)

Why this matters for CS: causal AI replaces “pretty dashboards” with proof—which onboarding steps, adoption nudges, and QBRs cause renewal and expansion.

If you want quick context, skim my Net Revenue Retention Guide and capture your core plays in the ready-to-use Customer Success Plan Template so you’re primed for causal lift.


Want the exact 30-day rollout—experiments, metrics, and slides—to turn CS touchpoints into cause → effect → revenue stories your CFO will back?

Upgrade to Premium to get the step-by-step system and copy-paste assets below.

🔐Causal Proof For CS: A 30-Day Rollout To Win NRR

Objective: turn CS touchpoints into cause → effect → revenue stories you can defend in QBRs and board decks.


Map Your Revenue Chain (Day 0–1):

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© 2025 Hakan Ozturk
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