AmplifyMD raised $20 million (Series B) to scale its AI‑enabled, EHR‑integrated virtual care platform across 15+ specialties. (Source: AmplifyMD blog)
The round was led by Forerunner Ventures with F‑Prime, Greylock, Tau Ventures, and Memorial Hermann Health System.
Reported outcomes include a 52% drop in TeleStroke operating costs, 2× more TeleHospitalist cross‑cover consults per shift, and specialty wait times cut from months to days.
Why It Matters For Customer Success
This is bigger than telehealth.
It’s a capacity unlock story: connect to the system of record, automate routing, and stretch scarce experts across more sites without sacrificing quality. CS teams can borrow the same playbook:
Sell outcomes tied to flow, not features.
Anchor to time‑to‑expert, first‑response, handoff accuracy, and transfer avoidance.
Standardize help routes.
Don’t rely on heroes; codify triggers and actions. Grab my Customer Success Playbook Template to design routes in minutes.
Prove value with simple KPIs. Align QBRs to metrics execs trust. Use the SaaS Metrics Guide: 7 Essential KPIs For Growth as your reference.
Upgrade your CS stack. If you’re comparing tools for routing, health, and automation, see Best Customer Success Platforms 2025.
Automate the lifecycle. Kill spreadsheet chaos with plays from the Customer Success Lifecycle Automation Playbook.
AI‑assisted coverage is the new normal. Winners turn expert access into a repeatable system with tight handoffs and clear metrics.
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🔐A 90‑Day Blueprint To Build “Coverage You Can Trust”
This plan turns the AmplifyMD lesson into a CS operating system you can run in any B2B motion.