Top 7 Best Budget-Friendly NPS Survey Tools for 2024

Net Promoter Score (NPS) is a powerful metric that measures customer loyalty and likelihood to recommend your business.

Tracking it is fundamental for understanding customer sentiment and driving growth for your business.

Overview: NPS surveys ask customers to rate on a 0-10 scale how likely they are to recommend your product/service. Scores of 9-10 are "Promoters", 7-8 are "Passives", and 0-6 are "Detractors". Your NPS is calculated by subtracting the percentage of Detractors from Promoters.

A powerful NPS tool will help you gather deeper insights to identify areas for improvement.

However, with so many options available in the market, choosing the right NPS software that fits your budget and requirements is challenging.

However, with so many options out there, selecting the right NPS software that fits your budget and needs is often tough.

To help you make the best choice, here are the top 7 NPS tools that will help you run your NPS program smoothly:

Under $100 per Month

1. SurveySensum
   Pricing: Free version available, basic plan starts at $49/month
   Key NPS Features: AI-driven text analytics for open-ended feedback, integration with existing platforms, sophisticated NPS surveys

2. Zonka Feedback
   Pricing: Starts at $49/month with a free 7-day trial
   Key NPS Features: Multichannel NPS surveys (email, web, SMS), NPS reporting, customer segmentation

3. Retently
   Pricing: Basic plan starts at $49/month
   Key NPS Features: Fully automated NPS campaigns, integrates with Salesforce, Intercom, HubSpot for NPS management

4. Typeform
   Pricing: Package for Salesforce integration starts from $99/month
   Key NPS Features: Create interactive NPS forms and surveys, focused on lead generation rather than in-depth NPS analysis

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$100 - $500 per Month

5. Delighted
   Pricing: Pricing begins at $224/month
   Key NPS Features: Deliver NPS surveys across 30+ languages on multiple channels, collect open-ended feedback along with ratings

6. Nicereply
   Pricing: Starts at $59/month with 14-day free trial
   Key NPS Features: User-friendly NPS survey software, simple interface for running NPS programs

7. AskNicely
   Pricing: Starts at $99/month for up to 1,000 NPS surveys
   Key NPS Features: Automated NPS surveys and follow-ups, branching logic based on NPS score, text analytics

And That’s It

Listening to your customers’ feedback is key for any business.

An NPS tool makes it easy to gather honest feedback and understand what they think about your products or services.

Whether you're on a tight budget or have more flexibility, the tools I mentioned above are great options to consider.

I hope that helps,

-Hakan

Customer Feedback Survey Template

7 Best Customer Feedback Platforms

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