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The Customer Success Café Newsletter

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From CCO to CEO: The Rising Stars
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From CCO to CEO: The Rising Stars

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The CS Café Newsletter
Feb 16, 2024
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From CCO to CEO: The Rising Stars
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It’s official.

Katy Jones, former Chief Customer Officer at Trustwell has just been appointed as the company’s new CEO!

Katy Jones

This promotion shows the growing importance of Customer Success in driving company growth and innovation -YAY!!

Katy’s journey at Trustwell, a leading food and supplement industry solution provider, started as Chief Marketing Officer and COO before her promotion to Chief Customer Officer.

This trend of CCOs being promoted to CEO positions is not exclusive to Trustwell.

As companies focus more on customer satisfaction and loyalty as key drivers of success, the CCO role is gaining importance—paving the way for career progression up to the CEO level.

Moreover, the promotion of CCOs to CEO positions sends a strong signal to all other industries and businesses about the importance of the Customer Success profession.

So …what do we say?

Gooooo Customer Success!! 🚀

-Hakan.


Coming Up In CS MY WAY #10

What a milestone!

Excited to bring you my next interview with Roxanne Rowe, AVP of Customer Success at Trackunit, a leading SaaS-based IoT solution provider to the global construction equipment industry.

Get ready to be inspired and learn from her massive experience!

Roxanne's electrifying enthusiasm and expertise make it a must-read, an opportunity you won't want to miss!

CS My Way: Learn CS from the best.

Get expert tips and best practices from the field - not in theory!

P.S. Want to share your own story? Fill out this quick form and I’ll get back to you over email.

Accelerate Customer Success Today! Join The CS Cafe Weekly Newsletter and get expert CS knowledge straight from top industry leaders. Stay informed with exclusive insights and get ahead!

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