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🍵Customer Success: 10 Years Of Lessons Learned

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🍵Customer Success: 10 Years Of Lessons Learned

Hakan Ozturk ⚡
Apr 30, 2023
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🍵Customer Success: 10 Years Of Lessons Learned

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Read time: 2 mins

Thanks to my sponsors for helping me deliver this edition to your inbox for free:

Today's edition is brought to you by LinkedCamp, the easiest way to set Linkedin on autopilot. Start your 14-day free trial today.


Put Your Customers First

  • Keep your promises and go beyond their expectations.

  • Listen to customers’ feedback and improve.

  • Show empathy. Put yourself in their shoes.

    Remember: without customers, there's no business.

Develop Sales And Communication Skills

  • Learn how to sell the value of whatever you do.

  • Keep your meetings focused.

  • Speak your customer’s language, not your company’s jargon.

  • Under promise but over-deliver.

    Make every interaction with your customers a stellar experience!

Keep Learning

  • There is no one size fits all approach to Customer Success.

  • Invest in yourself, and take ownership of your own growth.

  • Learn by doing, not just reading.

  • Stay up-to-date with industry trends to get ahead.

  • Be proactive. Reach out before customers ask for it.

  • Develop your soft skills:

    -

    🍵7 Soft Skills To Get Ahead in Customer Success

    🍵7 Soft Skills To Get Ahead in Customer Success

    Hakan Ozturk ⚡
    ·
    December 25, 2022
    Read full story

    -

  • Try new approaches. Be creative.

  • Test and learn from what works best.

  • Be open to new ideas and never stop learning.

  • Be a strategic partner, not just an advisor.

  • Stop guessing. Don’t make assumptions. See how you can avoid them:

3 Assumptions Most People Make in Customer Success (And How You Can Avoid Them)

3 Assumptions Most People Make in Customer Success (And How You Can Avoid Them)

Hakan Ozturk ⚡
·
May 15, 2022
Read full story
  • Own your mistakes, learn from them, and move on.

  • Come up with solutions, not just the problem.

  • Celebrate successes at all times.


Here are some more learnings I covered in previous editions:

🍵Avoid These 5 Common Mistakes At Work

🍵Avoid These 5 Common Mistakes At Work

Hakan Ozturk ⚡
·
Mar 12
Read full story
🍵 7 Habits To Become Unstoppable In 2023

🍵 7 Habits To Become Unstoppable In 2023

Hakan Ozturk ⚡
·
Jan 1
Read full story

And that’s it.

What about you?

What's the one most valuable lesson you've learned about customer success?

Share with us in the comments below.

I’ll speak to you again next week.

-Hakan.

p.s. I am going deep about success lessons in my other weekly newsletter “The Success Pod”. Join our growing tribe of 100+ highly successful people for a weekly boost of inspiration and motivation in 3 mins for free.

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CS Café Hiring Zone

Today’s Top Customer Success Jobs:

US/Canada

  • Loom – Customer Success Manager – Remote, USA

  • Tava Health – Customer Success Manager, Remote – Salt Lake City, USA

  • BMC Software – Lead Customer Success Manager – Remote, Canada

LATAM

  • Gigamon – Customer Success Manager – Mexico

  • Worldline – Customer Success Manager – Sao Paulo, Brazil

EMEA

  • PayPal – Senior Customer Success Manager, London or Dublin

  • VMware – Staff Customer Success Specialist Engineer – Remote, Europe, Multiple Locations

APAC

  • Triptease – Customer Success Manager – Remote, Singapore or Thailand

  • 6sense – Customer Success Manager – India

  • Zoom – Channel Customer Success Manager – Tokyo, Japan

  • HubSpot – Principal Customer Success Manager – Sydney, Australia

Check out TopCSjobs.com for more worldwide CS jobs - updated daily.

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