Customer Success Metrics Aren't Just for SaaS Companies
I recently explored the 7 core metrics for measuring growth and revenue for SaaS (Sofware As A Service) companies.
Today, we're going beyond the SaaS world to show how you can use these metrics to your benefit in any industry.
You can apply these principles whether you're selling products, offering services, or running a local store.
Response Rate: Engaging Your Audience
In a digital age, reaching out to your customers is vital.
Think of the response rate as a test of how well you connect with your audience.
It's not just about SaaS products.
It's about building meaningful connections.