Learn about the 3 must-read books to master customer success and transform your interpersonal skills. Discover foundational books like "How to Win Friends & Influence People" by Dale Carnegie and "Mindset" by Carol Dweck, and the memoir "Man's Search for Meaning" by Viktor E. Frankl. Enhance your customer success skills and personal life with these powerful reads.
Also highly recommend "Influence, the psychology of persuasion". Very tactical and hands on on how to influence people (something we need to do all the time in CS)
Great list! I would add Crucial Conversations by Joseph Grenny to this list for sure!
Also highly recommend "Influence, the psychology of persuasion". Very tactical and hands on on how to influence people (something we need to do all the time in CS)
💯🤩the 7 Principles of Persuasion, life changing! it's also in the bonus section of this article : ) - I often make reference to his book. see 2 previous editions: 1/ https://thecscafe.substack.com/p/13-non-fiction-books-that-will-change
2/ https://thecscafe.substack.com/p/top-5-skills-of-highly-effective-customer-success-professionals-1097189
Thank you, Adil for sharing! I'll check this out!