Funding Sparks A Shift In Ops Automation
Duvo.ai raised $15M led by Index Ventures to ship an AI workforce that automates SAP, portals, email, spreadsheets, even phone calls.
Early rollouts claim ~40% fewer manual tasks in weeks. (Source: Duvo Blog)
Why Customer Success Should Pay Attention
If agents can survive retail’s messy, exception-heavy workflows, they can unlock capacity in post‑sale teams, speed first value, and protect renewals.
For a bigger market view, my breakdown of the agent funding wave shows what this means for CS roadmaps in 2025 (see AI Funding Wave: The Customer Success Survival Plan at the Café). That’s the punchline—and the opportunity.
Want the exact rollout that CS leaders use to go live in six weeks without big IT projects?
Below is the complete, step‑by‑step playbook with scripts, metrics, and templates drawn from our most‑saved guides like the AI Kickoff Prep System for CSMs and AI Sales Onboarding Gap.
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🔏Six‑Week Field Guide: From Idea To Live Agent (With Guardrails)
This is the tactical plan to launch one agent, prove value, and scale safely. Use it as your internal PRD.