Legit Security Strengthens Leadership in Operations, Customer Success, and Sales
AI-first application development is reshaping how companies think about security — and Legit Security is making a clear statement about where it’s headed next.
The Boston-based leader in Application Security Posture Management (ASPM) has announced three key leadership promotions:
Lior Barak — now Chief Operating Officer, moving from his role leading product and engineering.
Harel Gradus — stepping up as Head of Customer Success after leading account management.
John Tierney (JT) — promoted to Vice President of Sales, bringing decades of cybersecurity experience.
According to CEO and co-founder Roni Fuchs, these changes are designed to scale operations, strengthen customer value delivery, and meet rising demand for security in AI-led development environments.
Why This Matters for Customer Success Leaders
Promotions like these aren’t just “org chart updates.” They’re signals.
Here’s what this move tells us — and why you should care:
1. Customer Success is Now a Core Growth Lever
The appointment of a Head of Customer Success at this stage shows that Legit sees retention and expansion as mission-critical — not just “support.” This aligns with what I shared in my Customer Success Leadership Strategies guide: leadership investment in CS early on often predicts stronger NRR and faster account growth.
2. Operational Alignment = Faster Value for Customers
When operations, sales, and customer success leaders are in sync, onboarding speeds up, adoption improves, and customers see ROI sooner. If you want a tactical model for this, check out my Sales-to-CS Handoff Playbook — it’s the same alignment principle at work here.
3. AI-First Workflows Need Human-First Relationships
AI-powered code scanning, automated security insights, and streamlined AppSec workflows are impressive — but trust is still built human-to-human. A strong CS function ensures the tech is matched with tailored guidance, training, and proactive support, similar to how I break it down in the AI Customer Success Guide.
How You Can Apply This in Your CS Strategy
Map Your Leadership Alignment – Do your sales, ops, and CS leaders meet weekly? If not, start.
Adopt an AI-First Mindset in CS – Even if you’re not in cybersecurity, think about how AI is reshaping your customers’ daily workflows — then adjust your success plans. The AI + CRM Integration Playbook is a good starting point.
Show Revenue Impact – Like Legit, tie CS metrics directly to growth and operational efficiency. My Net Revenue Retention Guide will help you quantify it in board-ready terms.
Legit Security’s moves reinforce a trend we’re seeing across SaaS: companies that invest early in Customer Success leadership are better positioned to retain customers and expand accounts in competitive, high-speed markets.
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