Radienz Living appointed Herb Baer as Chief Customer Officer, effective November 3, 2025.
He brings 30+ years in consumer products leading growth, retailer partnerships, and high-performing teams. (Source: Businesswire)
Why this matters:
In private label and contract manufacturing, margins are tight and expectations are high.
Naming a seasoned CCO signals a clear strategy: align sales, product, ops, and service around outcomes customers actually feel—fewer headaches, faster value, and reliable delivery.
What CS leaders should take away right now
Executive attention is shifting to retention and expansion as core growth. If you want the big picture of where CS is headed, you’ll like my breakdown in 8 Customer Success Trends Reshaping CS in 2025.
Commercial conversations must feel helpful, not pushy. I show how to do that in Turn Sales Anxiety Into Natural Customer Success Wins.
Value talks beat long decks. Steal the prompts from The Power of Asking the Right Questions.
Scaling coverage without losing the human touch? See Transform Your CS: Pooled Model Secrets Revealed.
If you enjoy leadership moves and what they mean for CS, compare this story with Momentus Technologies Names Jenn Keirnan as Chief Customer Officer to spot patterns you can apply.
Like this analysis? The next section gives exact steps, templates, and scripts I use with teams to turn CCO priorities into revenue.
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The Customer Outcome Engine: A 30–60–90 Playbook You Can Ship This Quarter
Below is the full operating system I install when a company elevates customer success to the C-suite. Copy, paste, and tailor.