🍵 7 Metrics Every Customer Success Manager Should Know
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Metrics are fundamental to tracking your customers’ success. But as the management expert Peter Drucker once said, you can’t manage what you can’t measure, right? Today, there are thousands of CS teams out there focusing on the wrong and outdated KPIs.
🍵 7 Metrics Every Customer Success Manager Should Know
🍵 7 Metrics Every Customer Success Manager…
🍵 7 Metrics Every Customer Success Manager Should Know
Metrics are fundamental to tracking your customers’ success. But as the management expert Peter Drucker once said, you can’t manage what you can’t measure, right? Today, there are thousands of CS teams out there focusing on the wrong and outdated KPIs.