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Customer Success: 3 Powerful Techniques To Boost Your Productivity

Hakan Ozturk ⚡

Aug 27, 2023

Read time: 3 mins

Welcome to my 49 new subscribers this week and thank you for being part of our growing community of 2,251 smart customer success pros!

What a week! If you joined my talk on how to use AI to boost your productivity hosted by Matik, you were in for a treat!

Thanks for your participation. And for those of you who missed my session, I’ll share the replay as soon as it’s available.

3 Powerful Techniques To Boost Your Productivity

Most people confuse being busy with being productive.

We all want to get more done and make the most of our time.

But the truth is doing busy activity gets you nowhere.

It gives you the sentiment that you are doing a lot of things but at the end of the day, you feel exhausted without having delivered anything important.

Productivity means results.

Impactful outcomes that get you closer to your goals.

And there is no shortcut to it. You need to put in the required work to get whatever you want.

So when it comes to using AI to boost your productivity, it won’t happen like magic.

The truth is there's no quick tool that can do the fundamental work for you.

AI is your 24/7 assistant. But it can't fix your bad work habits.

No fancy tricks will help if you don't lay a strong foundation for productivity.

You need to master the basics before diving into fancy tools.

So here are three powerful and time-tested techniques I use every day that will help you boost your productivity, free up time, and do more of the things you enjoy:

1. The Pareto Principle

Also known as the 80/20 rule, it says that 20% of your activities drive 80% of your outcomes.

Ex: 20% of your customers generate 80% of your revenue.

Here’s how you can apply it for personal growth and at work:

Identify Core Critical Tasks
Invest your energy where it matters most.
Eliminate Time-Wasters
Focus where it matters the most.
Delegate or eliminate all the others, as possible.
Take Action Over Perfection
Focus on delivering, rather than waiting for the perfect work.

Here’s a great book on this topic:

The 80/20 Principle: The Secret to Achieving More with Less, by Richard Koch

2. Parkinson's Law

Your work expands to fill in the time allocated for its completion.

And here’s how you can apply it to boost your productivity:

Set Aggressive Time Limits
Be intentional and assign shorter timeframes to complete important tasks.
Create Urgency
Tight deadlines will boost your focus and prevent procrastination.
Complete Tasks in Batch
Group similar tasks.
Allocate a specific time to complete them all at once.
It will help you keep focus without wasting time while switching context.

3. Eisenhower Decision Matrix

Categorize tasks based on their urgency and importance.

This will lead you to make better decisions and do what matters the most:

Do - Urgent and Important
Handle these tasks right now.
They require your immediate attention and impact your goals directly.
Decide - Important but Not Urgent
Plan time for these tasks.
They contribute to your long-term goals and prevent last-minute crises.
Delegate - Urgent but Not Important
Delegate or minimize these tasks.
They often distract from high-impact activities.
Delete - Neither Urgent nor Important
Avoid these tasks as much as possible.
They offer little value and drain your time.

I wrote more about the Eisenhower Decision Matrix in a previous edition here: