I’m super excited to bring you my interview with Gillian Core, Former SVP of Customer Success at Placer.ai, a leading location intelligence platform that helps professionals in retail, commercial real estate, hospitality, and more understand and maximize their offline activities based on customers' foot traffic analytics.
Thank you, Gillian, for sharing your story and insights on all things Customer Success with us at The CS Café!
The stage is yours!
P.S. Want to share your own story? Fill out this quick form and I’ll get back to you over email.
Key Highlights from My Interview with Gillian Core:
Career Journey: Insights into Gillian’s career path and milestones.
Customer Success Organization: Understanding the hierarchy and structure of customer success teams.
Integration of Education and Leadership: How her educational background influenced leadership in CS.
Adapting CS Strategies for Enterprises: Tailoring approaches for large-scale businesses.
Board Level Integration: How she ensures CS has a seat at the table.
Metrics for Impact Measurement: Specific KPIs for tracking CS impact.
Major Challenges in CS: Navigating obstacles in customer success management.
Her Impressive Tech Stack: Overview of Gillian’s technology toolkit.
Customer Segmentation Strategies: Customizing CS for diverse market segments.
Feedback Gathering Channels: Methods for collecting customer insights and influencing product development.
Talent Attraction and Retention: Building a culture of employee engagement.
Interdepartmental Collaboration: Aligning CS with sales, marketing, and product teams.
Emerging Trends in CS: Gillian's perspective on the latest industry developments and the future of CS.
Investment in Training and Development: Nurturing skill growth within CS teams.
Her Take on CS Layoffs: Lessons, recommendations, and insights to overcome challenges.
Key Lessons for CS Prioritization: Fundamental principles for CS success.
Learning Resources: Gillian's go-to recommendations.
Career Advice: Insights for leaders and aspiring CS professionals.
And more!
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