CS Cafe Store
CS Cafe Store
Boost Your Career and Get More Done
Welcome to the CS Cafe Store!
Here you'll find tools to help you work smarter, not harder.
Checkout these awesome resources I built for you:
Top SaaS Metrics Made Simple
Confused by all those fancy SaaS terms?
This quick guide breaks down the 7 must-know metrics in plain English.
No fluff, just the facts you need.
See What My Readers Say About It:
ChatGPT Productivity Hacks
Discover how to get way more done using ChatGPT.
In this handy guide, I share the prompts and tricks I use daily to save tons of time.
Let ChatGPT be your new personal assistant!
ChatGPT for Customer Success Mastery
Level up your customer success game with the help of ChatGPT.
In this ebook, I show you how to use ChatGPT to drive Customer Success.
Top Job Interview Questions: Land Your Next Career Opportunity Like A Pro
After 20+ years of hiring experience, I've cracked the code on asking questions that make you stand out.
In this guide, I share the exact questions that helped me land dream jobs at top companies like SAP, Expedia, BMC Software, and Adobe.
See What My Readers Say About It:
Cold Email Mastery: Secrets To Writing Emails That Convert
No more ignored emails!
Learn my proven tactics for writing emails that actually get opened and responded to.
This guide is your ticket to more leads and upsells/cross-sells.
See What My Readers Say About It:
Customer Success Books
How to Become A Customer Success Manager
My best-selling book from 2001 is still the go-to resource for launching a customer success career.
It covers everything you need to know, like:
Understanding your key role
Building strong customer relationships
Using data to spot issues early
Engaging customers throughout their journey
Continuously learning and growing
My book has been recommended by many organizations, including Custify, the CS platform, as "The Top Customer Success Books for the Modern CSM."
Here’s what my readers say about it on Amazon:
My New Book: How To Transition to Customer Success: Revive Your Career
Feeling burned out at work? A new career in customer success could reignite your passion!
In this comprehensive guide, I provide insights on:
What customer success is and why it's a great career path
How to highlight your transferable skills for CS roles
Filling knowledge gaps through certifications and training
Mastering the customer success interview process
Developing the essential customer-focused mindset
Advancing your CS career into leadership positions
Don't spend another day unfulfilled.
Leverage your potential and find renewed purpose by helping customers achieve success.
Don't miss out!
Grab these career-boosting resources now!