Big Moves From Informatica In 2025
Informatica upgraded its Customer Success Offerings to help teams get faster ROI, lower TCO, and more value from the Intelligent Data Management Cloud (IDMC).
The company also earned J.D. Power certification for the 5th year in a row and took home the 2025 TSIA Star Award for content that improves customer outcomes. (Source: Informatica)
What’s Included In The New Offerings
AI‑Powered Automation (inside IDMC, no extra cost):
Platform Insights for tailored recommendations, Upgrade Intelligence for safer, faster releases, and Deployment Automation for SDLC workflows with governance and audit trails.Business Impact Prioritization: 50% faster target response times on high‑impact incidents, with automatic business impact analysis and 24×7 coverage.
Priority Event Assurance: Proactive, dedicated support during big moments like product releases, go‑lives, and cloud migrations—risk checks, live monitoring, and expert engineers.
Proof Of Excellence: Ongoing J.D. Power certification for outstanding support and TSIA recognition for content that speeds adoption.
Why This Matters To Customer Success
Time‑to‑Value Drops: Automation and tailored insights get customers to first outcome faster—reducing renewal risk.
TCO Comes Down: Fewer manual tasks and fewer incidents free up CSMs for adoption and expansion work.
Release Risk Shrinks: Upgrade Intelligence and Event Assurance reduce downtime on launch days.
Trust Rises: Five years of J.D. Power certification signals strong operations—buyers see less risk and move faster.
Learning Improves: Award‑winning content means better product mastery and higher feature use.
Want a broader view on scaling CS with human‑plus‑digital? Read The Digital‑First Revolution in Customer Success: 2025 Update.
First Actions For Your Team (Lightweight)
Share a 1‑pager on how these changes can cut MTTR and shorten TTV. (Use my metric primers in SaaS Metrics Guide: 7 Essential KPIs for Growth in 2025.)
Tag upcoming releases as critical events and align roles with a simple checklist from 7 Powerful Strategies to Boost Post‑Onboarding Customer Engagement.
If churn is spiking, triage accounts with the fast playbook in Protect $ Revenue Now: The 30‑Day Anti‑Churn OS.
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🔐Deploy Informatica’s 2025 CS Upgrades In 30 Days (Complete Guide)
This section gives you the complete blueprint to turn Informatica’s updates into results. Copy, adapt, and ship.
Week‑By‑Week Rollout Plan (With Owners & Artifacts)
Week 1: Instrument & Align