Nexos.ai closed a €30M Series A led by Evantic Capital with participation from Index Ventures and others.
The company, started by the founders of Nord Security, is building a secure way for enterprises to use many AI models with one control layer. That includes an AI Workspace for staff and an AI Gateway for developers.
The goal: safe use, lower cost, and clear oversight. (Source: Nexos Blog)
Why This Move Matters For Customer Success
Shadow AI puts accounts at risk and slows value. A governed workspace and a single gateway help CS teams:
Protect data and trust. Role‑based access, guardrails, and logging keep work safe.
Speed time‑to‑value. Fewer incidents mean faster wins.
Prove ROI. Central routing and traces show what works and what to stop.
Control spend. Caching and model choice prevent cost spikes.
For a simple operating model that matches customer tiers to the right experience, see The AX Operating System: Rubrics, Templates, Cadences.
If billing is a pain point, the plan in Kill Billing Friction, Protect Renewals pairs usage with payments to cut disputes.
Loyalty‑first products? The checklist in TRIFFT funding breakdown boosts referrals, reviews, and repeat use.
The Signals Your CFO Will Ask For
Track these on your next QBR:
Weekly active users, prompt sessions, and approved projects.
Time saved per workflow and tasks per hour.
Error rate, rework, and security incidents.
Model spend per team, cache hit rate, and cost per task.
Expansion win rate tied to named AI use cases.
If you’re picking tooling, my guide Cut Churn by 32%: 2025’s Best Customer Success Platforms shows how to match tools to outcomes.
New teams can start with The Ultimate CS Guide For Startups. For another funding example with a full CS checklist, read Ashby’s $50M Series D.
Enjoying this brief? The next section gives you the full action plan, templates, and scorecards.
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