Semrush named Abby Miller as Chief Customer Officer and Tara Haas as Chief of Staff. Two senior hires, one clear goal: put the customer journey and operational speed at the center of growth. (Source: SemRush News)
“I am incredibly excited to join a team that knows customer success is a growth engine” —Abby Miller
Why It Matters
Faster time-to-value
A CCO owns the full path from onboarding to renewal. If your first 30 days feel messy, the simple fixes in Why Most Onboarding Fails Before It Even Starts will help.
Cleaner execution
A Chief of Staff turns strategy into weekly habits across teams. To make this stick, use the cadence from Your Micro-OKR™ Playbook.
Less friction with Sales
Clear roles and shared targets end the tug-of-war. Reset incentives with Sales-CS Conflict? The 80/20 Solution.
Proof of value, not noise
Track the few metrics that matter and use the right tools. If you’re shopping, skim Best Customer Success Platforms 2025: Complete Buyer’s Guide.
Enterprise-grade retention
When deals are big, you need process, not heroics. Keep a high-stakes checklist handy with How to Stop $1M Customer Churn Before It Happens.
Better self-service
Free your team from repeat tickets by fixing help content with the steps in Why Customers Skip Your Knowledge Base (And How to Fix It).
Want a similar play from another company? See the takeaways in Momentus Technologies Names Jenn Keirnan as Chief Customer Officer.
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